You can send transactional emails directly from your voice flows using the email@v1 action in Callr Actions.

This is useful for:

• Logging inbound calls via email
• Notifying a team or support agent
• Sending confirmation messages to your team
• Alerting an operator when voicemail is triggered

✉️ How It Works

The email@v1 action sends an email from [email protected]. You can:

• Customize the sender name (fromName)
• Set a reply-to address
• Define one or more recipients
• Personalize the subject and body using Callr variables (like call.fromNumber, scenario.name, etc.)

⚠️

Important

Due to email authentication standards (SPF/DKIM), the actual sender email address cannot be changed.

🧪 Example: Send an Email on Incoming Call

- action: email@v1
  params:
    fromName: My Company       # Optional sender name
    replyTo: [email protected]
    to:
      - [email protected]
      - [email protected]
    subject: You received a call from ${{ call.fromNumber }}
    text: |
      Hello,

      You just received a call from ${{ call.fromNumber }}.
      Number called: ${{ call.toNumber }} (Scenario: ${{ scenario.name }}).

      Scenario ID: ${{ scenario.sid }}
      Run ID: ${{ run.id }}

      Regards,
      Callr

This email will be sent during your call flow (e.g., inside any branch), notifying the recipients of who called, when, and where the call was routed.

⚙️ Parameters

With result: $var, the action writes true when the email was sent, false otherwise.

🔐 Notes and Limitations

• All emails are sent from [email protected]
• You can set replyTo, so users can respond directly to you
• You can customize fromName (e.g. your company or service name)
• You can send to multiple recipients using an array
• Only plain text emails are supported (no HTML)

✅ Common Use Cases

• 🔔 Support Notification
  Alert your team when someone leaves a voicemail or misses a call

• 📩 Lead Capture
  Email a sales rep when a new lead calls your campaign number

• 🧾 Call Logging
  Store email-based call reports for backup or audit

💡

Tip

Combine email@v1 with fetch@v3 to push call data to both email and your backend.