Real-Time Apps Deprecation Notice
We’re announcing the end of support for real-time apps that were built using the JSON-RPC v1 API.
📅 End of Life: January 1, 2027Since the JSON-RPC v1 API is being deprecated and will be permanently turned off on 01/01/2027, real-time apps that rely on it will also stop functioning after this date.
Real-time apps were typically hosted on customer servers and relied on complex code and flows tied to the v1 infrastructure. With v1 being retired, those legacy real-time integrations can no longer be supported.
🚀 Migrate to Callr Actions
We encourage all customers using real-time apps to migrate to Callr Actions, our new, more powerful and flexible framework for designing communication workflows. Callr Actions lets you:
- Design call and message logic using a declarative, YAML-based framework inspired by modern automation tools.
- Build inbound, outbound, and API-triggered flows without managing servers.
- Connect calls and SMS to your backend in real time using actions like
fetch@v2. - Integrate dynamic logic such as data lookups, conditional branches, and real-time personalization without telephony servers.
- Leverage advanced features like multi-channel AI agents and extract insights with built-in actions.
👉 Read more in the Callr Actions reference: https://docs.callr.com/docs/callr-actions-reference
📢 Reminder Notifications
Customers still using real-time apps tied to JSON-RPC v1 will receive automated reminder emails once per month until their migration is completed.
⚠️ What You Should Do Next
- Review your existing real-time app usage.
- Plan your migration to Callr Actions.
- Use the documentation and templates in the Callr Portal to rebuild your flows.
- Complete migration well before January 1, 2027 to avoid service interruption.
If you need help, contact our support team. We’re here to assist with your transition to Callr Actions.